Billing Questions
Thank you for choosing Sutter Medical Foundation for your health care needs. We welcome you and look forward to providing you with the excellent health care you expect. We are extremely proud of our organization and consider it a privilege, as well as a responsibility, to make sure every patient has a positive experience.
Patient Registration and Accounting Services
Your initial registration is the first phase of your health care experience at Sutter Medical Foundation, and billing through the Patient Financial Services department should conclude each visit. To help ensure all phases of your health care experiences are positive, we would like to provide you with information to help you understand the complexities involved in health care insurance billing.
Two items are essential for prompt and accurate billing to your insurance company:
- Your current insurance card or information; and
- Your insurance prior authorization for services or procedures if required by your health insurance carrier.
If you do not have your insurance information with you at the time of registration or need to update or change your information, it is extremely important you provide this information to the Customer Service Unit as soon as possible. They can be reached by calling (530) 749-3562 or by email at snmfpfs@sutterhealth.org.
Physician and Surgery Billing
Sutter’s Patient Financial Services Department will process and submit all Sutter North Medical Group physician and SMF facility-based charges to your primary and secondary insurance companies. Your insurance carrier is billed based on the information you provided at registration. You will receive a billing statement from SMF after your insurance has paid their portion of the charges. You will receive a separate billing statement for anesthesiology services from Sierra Health Services.
Your SMF bill may include some of the following charges:
- Sutter North Medical Group physician charges;
- SMF Laboratory services;
- SMF Radiology services; and/or
- SMF Ambulatory Surgery Center services.
Charity Care
Financial Assistance Available
If you are uninsured, you may qualify for financial assistance. Please ask for information about our charity care policy at the registration desk or contact Patient Financial Services at (530) 749-3562.
Ayuda Financiera
Si usted no tiene seguro médico, es posible que califique para ayuda financiera. Pida en la recepción información sobre nuestras normas de atención de caridad.
Muaj Kev Pabcuam Them Nqi Khomob
Yog tias koj tsis muaj kev fajseeb khomob, tej zaum koj yuav yog ib tus uas tsimnyog tau txais kev pabcuam them nqi khomob.
Your Rights as a Patient
Every patient deserves to be treated with respect, dignity and concern. We consider you a partner in your medical care. When you are well informed, participate in treatment decisions and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. We encourage respect for the personal preferences and values of each individual.
Our goal is to ensure that your rights as a patient are observed. If you have any questions or concerns regarding your rights, please ask to speak with a Care Center Manager at (530) 749-3500.
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